Shipping & Delivery Policy
Effective Date: June 2026
At Aura, we are committed to delivering premium exotic fruits, customized flower bouquets, and curated gifting experiences with the utmost care and freshness. This Shipping & Delivery Policy outlines our delivery process and related terms.
1. Delivery Areas
Aura currently delivers to selected serviceable locations. Delivery availability may vary based on the delivery address, product availability, and operational conditions.
For delivery inquiries, please contact us before placing your order.
2. Order Processing
- Orders are processed after successful payment confirmation.
- Customized flower bouquets, floral arrangements, and curated fruit boxes may require additional preparation time.
- Orders placed outside business hours, on public holidays, or during peak seasons may require additional processing time.
3. Delivery Timeframes
- Standard delivery timelines will be communicated at the time of order confirmation.
- Same-day or scheduled deliveries may be available for eligible locations and products.
- Delivery times are estimates and may vary depending on product availability, weather conditions, traffic, and other unforeseen circumstances.
Aura will make every reasonable effort to deliver orders within the estimated timeframe.
4. Delivery Charges
- Delivery charges, if applicable, will be displayed during checkout or communicated at the time of order confirmation.
- Shipping fees may vary based on location, order size, delivery timing, and special handling requirements.
5. Recipient Availability
Customers are responsible for providing accurate delivery details, including:
- Recipient Name
- Complete Address
- Contact Number
- Any special delivery instructions
The recipient should be available to receive the order during the scheduled delivery period.
6. Failed Delivery Attempts
Aura shall not be responsible for delivery failures resulting from:
- Incorrect or incomplete addresses
- Incorrect contact information
- Recipient unavailability
- Restricted access locations
- Refusal to accept delivery
Additional delivery charges may apply for re-delivery requests.
7. Product Freshness
Flowers and fruits are perishable products that require careful handling.
To maintain quality:
- Orders should be received promptly upon delivery.
- Fruits should be stored appropriately after receipt.
- Flowers should be placed in water and cared for according to provided instructions.
Aura cannot guarantee product freshness if delivery acceptance is delayed by the recipient.
8. Delivery Delays
While we strive to ensure timely deliveries, delays may occur due to:
- Extreme weather conditions
- Traffic disruptions
- Public holidays
- Natural disasters
- Supplier delays
- Other circumstances beyond our reasonable control
Aura shall not be held liable for delays caused by such events.
9. Inspection Upon Delivery
Customers and recipients are encouraged to inspect the order upon delivery.
If there are any issues related to:
- Damaged products
- Incorrect items
- Missing products
Please notify Aura within 4 hours of delivery along with clear photographs or videos for review.
10. Order Tracking & Support
For order status updates, delivery assistance, or support, customers may contact us directly using the details below.
11. Contact Information
Aura Fresh Fruits & Flowers
📞 +91 78423 67744
📷 Instagram: @theauraexotics