Privacy Policy
Effective Date: June 2026
At Aura, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you interact with our website, social media platforms, or place an order with us.
1. About Aura
Aura specializes in premium exotic fruits, customized flower bouquets, floral arrangements, and gifting solutions. We are committed to providing exceptional products and a secure customer experience.
2. Information We Collect
When you place an order, make an inquiry, or contact us, we may collect the following information:
Personal Information
- Full Name
- Phone Number
- Email Address (if provided)
- Delivery Address
- Billing Address
- Recipient Details (for gift deliveries)
Order Information
- Products Ordered
- Customization Preferences
- Payment Details (processed through secure payment providers)
- Delivery Instructions
Technical Information
When visiting our website, we may collect:
- IP Address
- Browser Type
- Device Information
- Website Usage Data
- Cookies and Similar Technologies
3. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Arrange deliveries
- Communicate regarding orders and inquiries
- Provide customer support
- Improve our products and services
- Send updates regarding orders
- Prevent fraud and unauthorized activities
- Comply with legal obligations
4. Sharing of Information
Aura does not sell, rent, or trade your personal information.
We may share information with:
- Delivery partners for order fulfillment
- Payment gateway providers for payment processing
- Service providers assisting in website operation
- Government or legal authorities when required by law
All third-party partners are expected to maintain confidentiality and use information only for legitimate business purposes.
5. Payment Security
Payments made through our website are processed through secure third-party payment providers. Aura does not store complete credit card, debit card, or banking information on its servers.
6. Cookies
Our website may use cookies and similar technologies to:
- Improve user experience
- Analyze website traffic
- Remember user preferences
- Enhance website functionality
Users may disable cookies through their browser settings; however, some website features may not function properly.
7. Data Retention
We retain personal information only for as long as necessary to:
- Fulfill orders
- Provide customer support
- Meet legal, tax, and regulatory requirements
- Resolve disputes and enforce agreements
8. Your Rights
You may request to:
- Access your personal information
- Correct inaccurate information
- Update contact details
- Request deletion of personal data where legally permitted
To exercise these rights, please contact us using the details below.
9. Third-Party Links
Our website or social media pages may contain links to third-party websites. Aura is not responsible for the privacy practices or content of those external websites.
10. Data Security
We implement reasonable security measures to protect your information against unauthorized access, disclosure, alteration, or destruction. However, no method of online transmission or storage can be guaranteed as completely secure.
11. Children’s Privacy
Aura’s products and services are intended for general audiences. We do not knowingly collect personal information from children under the age of 18 without parental or guardian consent.
12. Changes to This Privacy Policy
Aura reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.
13. Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact:
Aura Fresh Fruits & Flowers
📞 +91 78423 67744
📷 Instagram: @theauraexotics